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| GS Ramesh |
I
have always felt that reaching out is the inertia within self, which creates
high level of drive to do things differently.
“Honesty in Relationship” has
been my Secret Mantra, because I felt that, the most important thing a person
should be that He should be honest to himself. Well, if you are honest to yourself and love yourself the relationship
blossoms.
How ………..
People
– I took a decision to go underground, in different shifts and visit each and
every working spot and meet the employees (Miners) and the pending applications
which were piled up, I used to carry and settle on the spot, after discussing
with the employees. This process gave me a better understanding of working
style of Coal Mines and honestly all the Miners were so happy to meet me in
their working spot. This also helped me to understand their working condition
and their issues. This actually worked out to be a unique approach of empathizing
them and the net result was “Trust was built”.
Process
and Productivity – I prepared a
ready reckoner hand book noting down all the important points, which covered
all the decisions taken in the last 10 years along with the process sheet. This
hand book finally became the Bible for me to equip myself for any situation.
This is a typical example of “Knowledge
is Power”
The
process was long. Virtually, I spent few weeks’ working day and night to
understand the documents, and then the process, and also the people working.
So, what I learnt in this journey as a HR professional were:
Reach
out – To empathize.
Respond
– To provide solution
Reassure
– To gain trust
“Be Environmentally
Sensitive”
These are the HR Mantras which I understood
thro’ the experiential learning, on site Management, which are not taught in
books. Thus one should feel the essence of life and then
only Drive within starts.
